Optigo Networks Blog

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Reduce troubleshooting time with Optigo Networks at AHR Expo


Optigo Networks is off to Las Vegas, Nevada, for the upcoming AHR Expo, January 30 - February 1. AHR is the world’s largest Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) marketplace, and over 60,000 industry professionals are expected to attend.

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Revolutionizing site monitoring with Contemporary Controls and Optigo Networks


When your MS/TP network breaks down and you have to capture data for diagnosis, you’d better hope you’re in the building. Otherwise, it means driving to site for the lengthy process of locating the router in question, using your USB dongle to capture the network data you need, and then sorting through the packets in Wireshark to untangle the issue. 

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IoT in Canada: Optigo Networks featured in Public Policy Forum report


There is massive potential for growth in the Internet of Things (IoT) and smart building technology: McKinsey put IoT near the top of its list of disruptive tech with big economic impact, and a TELUS/IDC report

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Introducing team accounts and much more!


Our team has been hard at work building some great new features for you, including team accounts, file sharing, and view-only mode! Here are a few of the new features you will see in Version 1.8.

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How healthy is your MS/TP network?


This is why Visual BACnet has three diagnostic checks for MS/TP traffic.

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Testing Visual BACnet at BACnet Plugfest 2016


At the end of September, Optigo’s VP Product Management, Dan Ronald, and Software Engineer, Daniel Tan, took Visual BACnet to BACnet PlugFest at the University of New Hampshire in Durham, NH. They spent 3 days working with engineers, developers and experts from major BACnet device manufacturers to test their products and ensure interoperability.  

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Best practices for capturing packets to use in Visual BACnet


We often have people ask us how to create a packet capture, or pcap file, to use in Visual BACnet. While any pcap should give you some insight into your network, there are some best practices that vary depending on what you are trying to discover.

Capture duration

The optimal duration depends on the intended use of the pcap file.

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Identifying problematic Global Who-Is in Visual BACnet


Global Who-Is requests are important to ensure all of the devices on your system are accounted for. However, if they occur too often they can clog the system with all of the I-Am replies. It is important to know if they are being sent out too frequently.

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Finding error responses in Visual BACnet


They’re typically linked to incompatibility between vendors or incorrect programming. Visual BACnet can help you quickly make sense of BACnet error messages, freeing up your time for other priorities.