Check out our newest features!

New Features
June was an extraordinary month with 20 power users on Visual BACnet 

June was an extraordinary month with 20 power users on Visual BACnet providing us with regular feedback. Our development team was kept busy adding features and making changes to the product. Over the last six weeks we have launched many new features and made pre-existing features more user-friendly. Take a look below for a few of the biggest additions.

1. Network health is now explained.


The updated network health score is clickable. Now you can see exactly how the score is calculated, and understand how you can improve it.

To calculate the network health, each diagnostic check is classified as either a “scored check” or a “critical check.” The scored checks are graded out of 5, 10, 20, or 50 depending on their importance, and these make up the base percentage score. Examples of scored checks include:

  • Unanswered who-is
  • Unconfirmed-COV traffic
  • Long response times
  • Error PDUs

High volumes of any of these result in a lower network health score.

The critical checks are those diagnostic checks that reflect a huge problem in the network. If one of the critical checks fails, it automatically deducts 10{0b9f263a8608ef9477ddbb33447eb9c59eeba5d38aadb085a772e90a5e08fe0f}, 20{0b9f263a8608ef9477ddbb33447eb9c59eeba5d38aadb085a772e90a5e08fe0f}, or 30{0b9f263a8608ef9477ddbb33447eb9c59eeba5d38aadb085a772e90a5e08fe0f} from the final score to reflect the severity of the failure. Examples of critical checks are:

  • Circular networks
  • Duplicate device IDs
  • BACnet buffer full broadcasts

The scored checks, minus any critical checks, make up the final network health.


2. Missing ACKs and Error PDUs now accessible.

Through our new statistics summary section you can access the missing ACKs and the error PDUs with their corresponding confirmed REQ.


When a device sends a “confirm request” to another device or the BMS and does not receive an acknowledgment, it will show up under “missing ACKs.” You can then drill down into these by service choice, into the specific packets where the missing ACKs exist. Error PDUs can also be accessed with their matching “confirm request.”


3. Packet browser allows you to drill into your pcap file.



Isolate just the packets you need based on your own requirements using our packet browser. Save time filtering in Wireshark and Excel by using our packet browser.


Choose to drill down into your packets by source, destination, PDU type, or network. From there, you can sort and select different options until you find the packet of interest.

4. Get immediate answers by chatting with our team.

Visual-BACnet-Chat.pngUse our chat in the bottom right hand corner to ask us questions about Visual BACnet or your file, get advice, and let us know if there is something the tool can’t do for you. Our chat gives you instant access to network experts and our developers. We are here to help with Visual BACnet related queries, as well as any questions about what you are seeing happening in your network.

Recent Blog Posts

The brand new 8-port Smart Aggregation Switch hosts 10G of bandwidth, allowing users to expand their building systems seamlessly.

April 12, 2018, Vancouver and Australia – Today, Vancouver-based Optigo Networks announced a new partnership with Australian integrator, Delta Building Automation.

April 4, 2018, Vancouver, BC – The future of centralized, Edge-to-Cloud systems has arrived. Optigo Networks is happy to announce an exciting new suite of Capture Tools, for complete network visibility from server to MS/TP.

Optigo Networks is happy to announce that we are Ready to Rocket’s top pick for a company in

Recent Projects



Short Pump Town Center, an upscale retail center, underwent a complete renovation in 2014. The flexibility of Optigo Networks’ solution meant the retail center’s unknown final design was not a barrier to placing IP surveillance equipment in the field.



Optigo Networks connected New York-based Boulevard Mall’s security surveillance devices in December 2015, using a Passive Daisy Chain topology.

support team


One tech support team at a manufacturer purchased an account with Visual BACnet in April 2017, for technical problems around the world.



The Aster Conservatory Green is a residential community comprising 352 residences across 24 low-rise buildings. The buildings use advanced surveillance and access control technology, including 40 HD video cameras and 60 FOB-access-tele-entry points for access control.



The Gropius Passagen in the center of Berlin is home to more than 140 shops, restaurants, and a cinema on four floors. The refurbishment and expansion included a state-of-the art network  for climate control connecting the old and the new buildings expansion.



When Delta Building Automation (Australia) won the BMS Upgrade at 25 National Circuit for the Australian Trucking Association, they partnered with Optigo Networks to create a secure and robust Building Services Network (BSN). Optigo Connect more than delivered on this project with a scalable solution that restored the building network to perfection.



Optigo Connect offered a simple, cost-efficient solution for a premier Seattle-based stadium. Optigo Networks’ design improved the surveillance system to crystal clear perfection, made it dependable, and allowed the security system to scale with the addition of more than 40 16MP cameras.



Optigo Networks and Controlco offered a secure and scalable solution for four data centers’ HVAC and Access Control systems throughout the United States. Optigo Connect’s performance in the first data center was so impressive, the client asked that Optigo replicate the network design for three other data centers.



Energy analytics company BUENO Systems was working on a mall when the worst happened. The network failed and equipment failed to “ON,” which kept units running 24 hours a day. As it turns out, the mall’s network was overloaded and glitching before BUENO even deployed. It had been for a while. These latent issues were a ticking time bomb and would have resulted in a failure if any new devices were added to the network. Because it was BUENO’s device, though, they had to fix it. The only way to fix it was out of pocket.

Torre Diana


The 33-story building sports a fully converged network. It runs all services — including building security, elevators, heating, and energy meters — over one infrastructure. More than 500 devices are connected using only five fiber strands. The entire system can be controlled by the building operator in real-time on a single dashboard.