Root Cause Analysis for Effective Troubleshooting—Made Simple with OptigoVN
Quick Primer: What is Root Cause Analysis (RCA)? Root cause analysis for effective troubleshooting (RCA) is a systematic approach focused on identifying and resolving the underlying causes of problems rather than merely addressing the symptoms. By pinpointing the root causes of network issues and thoroughly understanding the underlying problem, organizations can implement lasting solutions that […]
How to Use a BBMD in OT Networks
BBMDs act as a sort of forwarding service. They’re especially useful on large, complicated networks. A BBMD forwards messages from one subnetwork to another, so communications can be broadcast locally.
How Penn State Solved MS/TP Issues Overnight
When Tom Walker looked at Penn State University’s Navy Yard network, he saw big issues. The system was busy and loud. So loud, that the overrun MS/TP network was bringing down the entire building. Because this was happening on the MS/TP network, pinpointing the problem would mean boots on the ground to segment and test […]
Guest Post: Cybersecurity for OT Systems?
By Kevin Callahan, Product Evangelist Alerton, and Pook-Ping Yao, CEO at Optigo Networks In late 2019, Alerton hosted a conference for its partners in California. There, Eric O’Neill, a former FBI counter-terrorism and counter-intelligence operative, spoke about cybersecurity in our new age of smart technology and connectivity. A question came from the audience: how do […]
The Ultimate BACnet FAQ
One of the biggest barriers we’ve encountered in the OT networking industry is the significant lack of easily accessible educational resources. For individuals who are new to the business of BAS, it presents a substantial challenge to navigate and find reliable BACnet FAQ material that can provide credible information and guidance. Of course, lots of […]
IT OT Convergence: 3 Big Reasons IT Pros Should Care
The lines are blurring. More often than not, IT professionals are asked to be involved in the deployment, management, and monitoring of operational technology (OT) networks within their facilities. As IT OT convergence progresses, additional goals for energy efficiency, decarbonization, and cybersecurity make it essential for IT professionals to develop a deeper understanding of OT […]
Unlocking the Full Potential of Your OT Network with Site Scopes
Ensuring optimal performance of your operational technology (OT) network is crucial in today’s rapidly evolving smart building technology environment. As networks become more complex, traditional monitoring and troubleshooting methods fall short. This is where Site Scopes, an advanced OT network diagnostic tool for Optigo Visual Networks, comes into play. But what makes Site Scopes indispensable? […]
The Master Systems Integrator Ultimate Guide
The who, what, where, why, and how of Master Systems Integrators. The Master Systems Integrator (MSI) is not a new term by any stretch of the imagination. It’s been setting roots in the industry for years. As more IP-connected devices are installed in buildings every single day, though, the MSI has become much, much more […]
How to Stop DDoS Attacks on Your OT Network
There are a lot of factors that contribute to the poor performance, or even downtime, of an OT network, including distributed denial of service (DDoS) attacks. DDoS attacks often originate from outside bad actors looking to intentionally take your systems down. But that isn’t always the case. A DDoS can also be completely unintentional. Luckily, […]
How to Sell Service Contracts and Increase Revenue in 5 Steps
As a systems integrator, your relationship with your customer should never end after installation. Offering a full suite of ongoing service contracts can enhance the value of any sales agreement by building a strong relationship based on trust and value with your client, increasing the likelihood of repeat business. Service contracts are important for SIs […]
