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We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting our website, you are accepting the practices described in this privacy policy.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When placing an order, registering on our site, or filling out a form, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, open a support ticket, or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features to personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested; to improve our website in order to better serve you; to allow us to better respond to your customer service requests; to quickly process your transactions; to follow up with you after a correspondence (live chat, email or phone inquiries).

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

If you have provided personal information to us and now wish to have your information removed, please reach out to support@optigo.net

Do we use cookies?

Yes. Learn more in our cookie policy, below.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to send information, respond to inquiries, and/or other requests or questions; process orders and to send information and updates pertaining to orders; send you additional information related to your product and/or service; market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to not use false or misleading subjects or email addresses; identify the message as an advertisement in some reasonable way; include the physical address of our business or site headquarters; monitor third-party email marketing services for compliance, if one is used; honor opt-out/unsubscribe requests quickly; allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email and we will promptly remove you from all correspondence.

Cookie Policy

This site uses small files called cookies to help us provide you with the best experience on our website. Find out more about cookies and how you can control them. You can change your cookie settings at any time.

What are cookies?

A cookie is a small file that can be placed on your device that allows us to recognize and remember you. It is sent to your browser and stored on your computer’s hard drive, tablet, or mobile device. When you visit our sites, we may collect information from you automatically through cookies or similar technology.

How are cookies used?

A visit to a page on the Optigo Networks’ website may generate the following types of cookie:

Essential: cookies that are essential to provide you with services you have requested. These include cookies that make it possible for you to stay logged into your Visual BACnet and the support forum. If you set your browser to block these cookies, these functions will not work for you. In particular, we won’t be able to save your preferences about cookies.

Performance: cookies that measure how often you visit our sites and how you use them. We use this information to get a better sense of how our users engage with our content, and to improve our website so users have a better experience. For example, we collect information about which of our pages are most frequently visited, and by which types of users. We also use third-party cookies to help with website performance. For example, the Google Analytics cookie gives us information such as your journey between pages, and whether you’ve downloaded anything.

Functionality: cookies that are used to recognize you and remember your preferences or settings when you return to our site, so we can provide you with a more personalized experience.

Advertising: cookies that are used to collect information about your visit to our site, the content you have viewed, the links you have followed, and information about your browser, device, and your IP address. Online retargeting is a form of online advertising that allows us to show you advertising based on your browsing patterns and interactions with our website. The use of cookies may mean that when you are on another site, you may be shown advertising based on what you have looked at on Optigo Networks’ website.

How do I turn cookies off?

You can stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. You may do so in Internet ExplorerFirefoxChrome, and Safari.

You can also manage the use of cookies, including advertising cookies, and disable the sharing of data with partners for advertising purposes by using the steps set out here, with examples of our key cookie sources in Google AdwordsGoogle AnalyticsHubspot, and Adroll.

Policy changes
Optigo Network’s Privacy Policy may change occasionally.
Last updated May 2020.