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The Vision: From Integrator to Trusted Partner
ATS Engineered Building Systems, is a premier systems integrator with a footprint across the United States, serving high-stakes environments like Providence Regional Medical Center Everett and Expedia HQ. Their mission goes beyond simple installation; ATS aims to be a lifelong trusted partner for their clients. With Visual BACnet, they found a way to serve more clients faster and deliver exceptional value.
For over 30 years, ATS has navigated the complexities of building management. As the industry pivoted from traditional MS/TP standards toward the high-speed, data-heavy world of IP, ATS recognized a massive opportunity. While IP-based buildings are smarter and more connected, they also introduce significant network complexity. To maintain their “trusted advisor” status, ATS needed to master this new landscape.
The Challenge: The “Wireshark Bottleneck”
To validate their work and troubleshoot issues, ATS initially relied on Wireshark. While a powerful tool, it presented three major hurdles:
- Steep Learning Curve: Analyzing raw packets requires deep BACnet expertise, limiting the work to a handful of specialists.
- Operational Bottlenecks: With only a few “Wireshark experts” on staff, project timelines were often delayed.
- Communication Gap: Raw network data is difficult to translate into a format that facility managers or building owners can understand or act upon.
The Evolution: From Visual BACnet to OptigoVN
ATS found their breakthrough with Optigo Network’s diagnostic technology. Originally utilizing Visual BACnet, ATS was able to automate 28 critical diagnostic checks for both IP and MS/TP. This transition turned hours of manual data crunching into instant, actionable insights.
“Visual BACnet allowed our staff to identify potential causes and fixes immediately, empowering even those less familiar with Wireshark to deliver expert-level results.”
By using Optigo’s suite of tools, ATS has:
- Eliminated Bottlenecks: Technicians spend less time searching for problems and more time resolving them.
- Standardized Reporting: Professional PDF reports provide clear evidence of network health, bringing all stakeholders—from IT to FM—together.
- Proactive Maintenance: ATS can now offer ongoing support that ensures systems perform at peak efficiency long after the initial integration.
Today, that legacy of excellence continues with OptigoVN, the successor to Visual BACnet. OptigoVN takes these diagnostic capabilities further, offering a more streamlined, modern interface and deeper visibility into the health of OT networks.
