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At a sprawling, mixed-use campus with buildings over 160 years old, Automated Logic‘s branch, ALC New England, faced a monumental challenge: improving the performance of an OT network plagued by misconfigurations and vendor conflicts. With systems spanning diverse hardware, protocols, and vendors, maintaining optimal performance was no small feat.
As Matt Hogan, Service Project Engineer at ALC New England, explained, “One of the big issues at this location is maintaining and optimizing our systems within a network with so many integrations. It’s a lot of vendors.”
The Campus Network Challenge
The university’s OT network mirrored the complexity of its historic campus. Vendors often added devices without ensuring IP or MAC addresses were unique, leading to network duplication and mysterious, hard-to-diagnose disruptions. For the university, this meant:
- Slow, unreliable performance.
- Frustrated staff unable to diagnose the problem.
OptigoVN Delivered the Solution
ALC needed precise, device-level insights into the network’s behavior to solve the issue. They turned to OptigoVN for its advanced diagnostics and seamless remote access capabilities.
Using OptigoVN, ALC was able to perform hourly PCAP file captures and analyze network traffic with granular diagnostics.
The Result: Optimized Network Performance in Minutes
With the issues resolved, the university’s OT network performance improved dramatically. By identifying and addressing these stubborn problems quickly, ALC not only met but exceeded their client’s expectations.
To see the entire case study and all the details, click here for the full version.
For ALC New England, OptigoVN was more than a troubleshooting tool—it was a game-changer for diagnosing and solving network issues efficiently. With over 28 different network diagnostics, and external sharing features with a Site Scope+ subscription, OptigoVN’s robust BACnet monitoring gives you deep OT network visibility and instantly reveals problems, allowing you to resolve issues in minutes rather than hours or days, and prevent them from happening again.
With Optigo Visual Networks, client OT network monitoring and troubleshooting just got easier. To find out for yourself, click here to request a demo, or create your free account and start exploring today.
